Delivery & Returns

We offer free of charge delivery on all of our product to mainland postcodes in England, Wales and Scotland.

Northern Ireland and all off shore islands will be chargeable (please contact us and we can supply a cost).

We also offer a chargeable specialist 2 man delivery service to a room of your choice.

Deliveries are made Monday to Friday excluding Bank Holidays. There is also a closure over the Christmas period.

All stocked items are delivered in 48-72 hours, made to order product will take longer (please see product details for delivery lead times)

Delivery Services

This service is free of charge, delivering to mainland postcodes in England, Wales and Scotland
Deliveries are made to the nearest hard standing (probably your driveway)
Items which are held in stock are delivered to mainland England and Wales within 48-72 hours (excluding weekends and bank holidays),
Items which are held in stock are delivered to mainland Scotland within 3-5 working days (excluding weekends and bank holidays),
Made to order items are subject to a longer lead time
Deliveries will be arranged with you for a convenient day that suits you
Deliveries will be sent using a carrier of our choice

This is a chargeable service delivering to Northern Ireland and all UK offshore islands
Please contact our customer service team on 01342 302250 to obtain a delivery cost
Deliveries are made to the nearest hard standing (probably your driveway)
Items held In stock are delivered within 3 -5 working days (excluding weekends and bank holidays),
Made to order items are subject to a longer lead time
Deliveries will be arranged with you for a convenient day that suits you
Deliveries will be sent using a carrier of our choice

This service is chargeable delivering to postcodes in England, Wales and Scotland
Items will be delivered by a a specialist 2-person delivery team, who will deliver your radiator(s) to the room of your choice within your property.
The charge for this service is £100 per order
Due to the timescales involved with organising a 2 man delivery, this service will add a few days to our standard delivery service
Deliveries will be arranged with you for a convenient day that suits you

Please note: This service is available to all offshore UK islands. However, like our standard delivery service, the price will depend on location and items required. If you live in one of these areas, please contact our customer service team on 01342 302250, and a member of our team will be happy to help you.

We operate a 30-day returns policy, so if you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving it.
Please contact our Customer Service team to authorise your return.
To speak with a member of our Customer Service team please call 01342 302250. Our lines are open Monday to Friday 8.30am - 5pm.
Alternatively, you may email them at info@theradiatorcompany.co.uk at any time. We aim to respond to all messages within 1 working day.
Full details of our returns policy can be found in our Terms & Conditions.